Mansell Group not only solves inbound email management issues, but we also enable companies to develop more personalized customer interaction programs utilizing email.

Companies are finding it more and more difficult to handle inbound email communication from customers. Companies need to answer customer email inquiries responsively and cost effectively, allowing them to retain satisfied and loyal customers, increase service levels, and generate incremental revenues. The Yankee Group found that only 29 percent of companies provide answers to emails within 48 hours.