NetAgent solves your email customer service problem by automatically routing inbound customer email inquiries to the right place quickly and efficiently. The system then tracks the response to ensure that you are answering your customers' inquires in a timely, high-quality fashion. When the system determines that it can respond automatically to an inquiry, it does so without any involvement from customer service personnel.
When an agent is involved, the system can suggest answers to facilitate a fast and efficient response. While the response message is being processed, NetAgent can automatically send an initial "we're working on your question" acknowledgement message to the customer.
Agent productivity is further enhanced through many other NetAgent features, such as real-time spell checking, categorization and bulk email response facilities. The system generates a rich set of management reports and provides advanced supervisory functions so that individual agent and cross-organizational performance can be assessed and fine-tuned.
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